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Online Training Case Study by SyberWorks, Inc.
December 2008 - (Free Research) The operations division in a large multibillion-dollar service company had significant challenges training its franchisees to overcome these challenges the company purchased and installed the SyberWorks Training Center with a 250-seat license.
VI Service Desk Version 4.0.1 - Free 30 Day Trial! by Velocity Integrations Software, Inc.
September 2009 - (Free Research) VI Service Desk fulfills the need to provide consistent, centralized service and support. Tickets are prioritized, assigned to the proper resources and escalated to the next support tier when necessary. Robust Ad-hoc reporting helps IT track trends and justify change.
Quest Connect 2009 by Quest Software
October 2009 - (Free Research) Interact and learn, virtually, at Quest Connect '09. With 67 webcasts in three session halls, we're bringing content that directly benefits the way you do business - right to your desk.
Practical and Flexible Business Process Automation with Numara FootPrints 9 by Numara Software
February 2009 - (Free Research) In today's economic climate, products that enhance operational efficiency are more essential than ever. By leveraging a single, highly adaptive, centralized system to track and automate multiple business processes, you can maximize productivity, reducing support costs and increasing quality of service across your entire business.
Security Awareness: Is User Education of Any Use at All? by ESET
December 2008 - (Free Research) This paper examines arguments for and against security awareness training and education, approaches to integrating social approaches to security, and user-friendly approaches to teaching computer hygiene to mixed audiences.
Legacy Tools: Not Built for Today's Helpdesk by LogMeIn, Inc.
September 2009 - (Free Research) This paper explores the challenges of supporting a remote workforce with legacy tools and the hidden costs of these tools. In addition, it identifies best practices that decision makers can use to choose enterprise helpdesk support tools that better meet the needs of remote employees, while helping to cut costs.
Management Excellence: Leveraging Technology and Techniques by Oracle Corporation
November 2008 - (Free Research) One in a series of white papers about management excellence, this white paper describes the techniques and technologies that organizations should master on their way to management excellence.
Achieving Service Excellence Across The Enterprise by Numara Software
February 2009 - (Free Research) Common problems with interdepartmental handling of customer issues include a mismatch of priorities, no shared understanding of customer impact, and overall communication problems between teams. The solution is to create enterprise-wide workflow and visibility..
Delivering Operational Excellence with Innovation by SAP America Inc
January 2006 - (Free Research) This paper explains business strategies, trends, and issues related to enterprise resource planning, financial management, operations management, and human capital management that drive the consideration of ESA.
How It Works: InterScan™ Messaging Hosted Security Standard by Trend Micro GmbH
September 2008 - (Free Research) This paper describes the multilayered antispam and threat protection technologies of InterScan Messaging Hosted Security Standard and how email security administrators can best take advantage of them.
Data Center Automation - Facing the Air of Change by Wipro Technologies
June 2009 - (Free Research) Many IT organizations still perform a majority of Data Center administration tasks manually. Today, manual techniques are obsolete as Information Technology is required to manage complex multivendor infrastructures cost-effectively. There is one way to meet this challenge and that is Automation.
Northern Storage Suite V8 - Product Demo by Northern Parklife
August 2009 - (Free Research) Northern Storage Suite is a Storage Resource Management solution; a software solution that targets the costs and complexities of managing stored user-generated data. Download this free demo and see how it can go to work for you!
Understanding an OLAP Solution from Oracle by Oracle Corporation
September 2008 - (Free Research) This white paper discusses two Oracle OLAP solutions: Oracle's Hyperion Essbase and Oracle Database 11g OLAP Option which share similar characteristics but are individuals with their differences.
Hyper9 Virtualization Optimization Suite - Free Trial! by Hyper9, Inc.
August 2009 - (Free Research) How do you make the most of your VMware implementation and cut the waste out of virtualization? Find and reclaim your resources with a single, simple to use web-based application. Stop the Culprits of Virtualization ROI Erosion: Servers, Storage, Licensing, Labor. Make the most out of your VMware technology. Control Costs. Increase Productivity.
eBook: The BPM Payoff by SearchCIO.com
November 2008 - (Free Research) A business process is defined as a set of related activities that produce either a service or a product, the idea behind BPM is to line up these processes with the goals of a department or company.
Adobe ColdFusion 9 by Adobe Systems, Inc.
October 2009 - (Free Research) Adobe ColdFusion 9 software enables developers to rapidly build robust Internet applications by condensing complex business logic into fewer lines of code.
5 Levels of Agile Planning: From Enterprise Product Vision to Team Stand-up by Rally Software Development Corp.
August 2008 - (Free Research) Existing agile methods often focus on small, single-team projects, overlooking the broader impact of large programs. This paper outlines a distinct planning framework that has been successful in large-scale agile software development projects and relies..
Aberdeen Report: The Advanced Sourcing & Negotiation Benchmark Report by SAP America Inc
January 2007 - (Free Research) Enterprises that employ advanced sourcing strategies are positively impacting product development cycles and building stronger supplier relationships by making better, more informed decisions. Get the details in the results of this Aberdeen Group survey.
McAfee Buyer's Guide to Data Protection by McAfee, Inc.
July 2009 - (Free Research) Data--Protect critical information anywhere it goes. Implementing data protection products and processes can be daunting. Make the right decisions by exploring what is available and what makes sense for your organization. Use this simple guide to evaluate different vendor offerings.
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