Business Process Management (BPM) | Business Intelligence Solutions | Business Process Outsourcing | Enterprise Resource Planning (ERP) | Service Oriented Architecture (SOA) | Business Process Automation | Operational BI | Employee Performance (EPM)/ Talent Management | IT Service Management (ITSM)/ IT Infrastructure Library (ITIL) | Enterprise Performance Management/ Balanced Scorecard

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How Outsourcing Drives Business Process Improvements by CompuCom Systems, Inc. June 01, 2009 - (Free Research) More than ever, business and IT must collaborate to meet current business realities. Significantly, CIOs must map out long-term strategies that address business plans over the next three to five years, with the delivery of high-quality IT services as a key element of strategic planning. Read this white paper to learn more. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Service Delivery Innovation: Creating Client Value and Enhancing Profitability by SAP America Inc January 2007 - (Free Research) This paper reviews the forces that affect the professional services market today, defines and explains the main pillars of service delivery innovation, and reviews the benefits firms derive from service delivery innovation. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Delivering Operational Excellence with Innovation by SAP America Inc January 2006 - (Free Research) This paper explains business strategies, trends, and issues related to enterprise resource planning, financial management, operations management, and human capital management that drive the consideration of ESA. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Improve Operational Performance by Visualizing and Analyzing Relevant KPI and KPD Metrics: Support Continuous Improvement with Value Stream Management and Operational Intelligence by myDIALS Inc. November 2009 - (Free Research) This paper outlines the use of Key Performance Indicators (KPI metrics) together with associated Key Performance Drivers (KPD metrics) within the context of value stream management to support continuous operational performance improvement. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

International Marketing Company Gains Quick and Easy Messaging Disaster Recovery by Microsoft August 2007 - (Free Research) This case study examines the benefits Catalina Marketing began reaping once they signed up for Microsoft Exchange Hosting Services. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Networking Solutions Resource Center by Cisco Systems, Inc. November 2009 - (Free Research) This Networking Solutions Resource Center was developed to bring the latest information on networking technology to today's IT pros. The videos, reports, whitepapers, podcasts and other materials that you'll find here were created to show you how your company's networks can help the people who work there be more efficient and productive every day. (RESOURCE CENTER) GO TO

Reality Check: Five Things You Should Know About SIP by Catalyst Telecom November 2009 - (Free Research) In this edition of Reality Check, telecom analyst and resident expert Jon Arnold discusses the five things you should know about SIP. Take a listen and learn about SIP trunking, presence, mobile SIP and more. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Cisco Unified Communications Manager 7 Dial Plan Enhancements and Their Effect on the Dial Plan by Global Knowledge November 2009 - (Free Research) The dial plan is a key element in Cisco Unified Communications Manager (CUCM) environments. The dial plan is at the very core of the user experience. For companies that have multiple locations, or that are global, a comprehensive dial plan can become large and very complex. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Live Chat: Unified Messaging features of Exchange 2010 by Microsoft November 2009 - (Free Research) Join IT Knowledge Exchange for a LIVE chat hosted by Microsoft Unified Messaging and Exchange experts Frank Byrum, Ed Banti, and Yesim Koman. Sign up for a reminder today and join our chat LIVE on November 12th from 11AM EST to 2PM EST. (WEBCAST) GO TO WEBCAST

The Semantic Dialogues by Progress Software August 2009 - (Free Research) The Semantic Dialogues tells the story of how National Networks, a fictional telecommunications service provider, pursued and achieved data interoperability within their SOA. (EBOOK) VIEW ABSTRACT | GO TO

Common Models in SOA: Tackling the Data Integration Problem by Progress Software December 2008 - (Free Research) You're probably familiar with the use of common formats in integration. These common representations, or in some cases mutually agreed upon formats, are often found in B2B transactions. To see how a common model can simplify SOA development, let's examine the standards at the foundation of SOA and ESB to understand what they include and... (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Comprehensive Data Protection and Disaster Recovery for VMware Virtual Infrastructure by Dell, Inc. May 2009 - (Free Research) Read this solution brief to learn how the Dell EqualLogic PS Series' bundled Auto-Snapshot Manager and Auto-Replication features are used to effectively integrate with VMware for scalable online data protection of the complete virtual infrastructure. This paper also discusses protection and simplification for the virtual environment. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Working Smarter: Enriching the Jazz environment with Lotus social software by IBM September 2009 - (Free Research) This interactive teleconference will answer your questions about combining social software (instant messaging, team wikis, blogs, and professional networks) with software delivery tools. (PRESENTATION) GO TO

Microsoft Dynamics Webcast: Beyond the Boundaries of Traditional CRM by Microsoft September 2009 - (Free Research) Watch this webcast to learn the concrete ways Microsoft Dynamics CRM can help you attain a 360-degree view of your customers. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Drive Business Processes: Achieving the "Last Mile" of Business Productivity by Microsoft March 2007 - (Free Research) Bring the two most powerful information systems in your business together more intuitively and more completely than ever before. Microsoft Dynamics and the Microsoft Office system work together in new ways to help workers reach the information and people they need to be productive and deliver excellent customer service. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

ESET Antivirus for Microsoft Exchange by ESET November 2009 - (Free Research) Since most malware comes from e-mail, it should be checked at the highest possible level -- the gateway. ESET NOD32 Antivirus for Microsoft Exchange brings lightweight and powerful protection for heavy-duty email servers. It offers multithreaded background scanning for higher performance, and rule-based predictive scanning. (PRODUCT OVERVIEW) VIEW ABSTRACT | GO TO

Reliable Email Security: Anti-virus with Improved Capture Rates and Minimal Server Burden by ESET September 2009 - (Free Research) AppRiver needed a very fast, lightweight antivirus engine that would complement their SecureTide service. After a thorough evaluation process, they found ESET NOD32 Antivirus to be the most reliable and stable platform. It now protects more than 50,000 mailboxes for AppRiver. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Northern Storage Suite V8 - Product Demo by Northern Parklife August 2009 - (Free Research) Northern Storage Suite is a Storage Resource Management solution; a software solution that targets the costs and complexities of managing stored user-generated data. Download this free demo and see how it can go to work for you! (PRODUCT DEMO) VIEW ABSTRACT | GO TO

eBook: Compliance for the Midmarket: Governance, Risk and Technology by SearchCIO.com June 2009 - (Free Research) Read this E-book to learn about how you can take a proactive approach to regulatory compliance. Rather than waste time and resources tackling one regulation at a time, find out how companies are looking at the big picture and forming security strategies based on their needs. Sponsored By: Imperva and StoredIQ (EBOOK) VIEW ABSTRACT | GO TO

User Directed Storage Management: How To Make Users Accountable For Responsible Storage Usage by Northern Parklife February 2009 - (Free Research) The accelerated pace of doing business in today's world puts organizations under tremendous pressure. They need to be fleet and flexible, able to rapidly respond to opportunities, make decisions, and deploy resources. Critical to this is the way information is managed and stored. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

McAfee Buyer's Guide to Data Protection by McAfee, Inc. July 2009 - (Free Research) Data--Protect critical information anywhere it goes. Implementing data protection products and processes can be daunting. Make the right decisions by exploring what is available and what makes sense for your organization. Use this simple guide to evaluate different vendor offerings. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Using an SRM Tool to Ground In-the-Cloud Storage by Northern Parklife August 2009 - (Free Research) This paper addresses the challenges and drawbacks of in-the-cloud storage, addressing such issues as control, security, compliance, data availability, and overall management. It also shows how storage can work within a private or internal cloud framework. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Disk and Tape Square Off Again - Tape Remains King of the Hill with LTO-4 by Hewlett-Packard Company February 2008 - (Free Research) This bulletin reviews new storage technologies against the value of retaining, or upgrading, your current tape environment. To do this, it establishes a framework of comparison - using a backup/recovery and archive scenario - between the latest disk technologies and the latest iteration of tape storage, LTO-4 technology. (ANALYST BRIEF) VIEW ABSTRACT | GO TO

Dell™ Reference Architecture Overview for Microsoft® Exchange Server 2007 in a VMware® ESX Server Environment using EqualLogic PS Series Storage by Dell, Inc. May 2009 - (Free Research) This paper describes the Dell Reference Architecture, a blue print or a starting configuration, for designing Microsoft® Exchange Server 2007 storage in a virtualized server environment using Dell™ EqualLogic™ arrays. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

New Wave of Mobile Development Innovation by Intel October 2009 - (Free Research) This article provides an overview of Moblin v2, its new SDK and details key features, including social networking integration, a new user-interface framework, a fast-boot environment, and graphics performance enhancements. Learn why Moblin v2 will accelerate the next rush of mobile innovation. (JOURNAL ARTICLE) GO TO

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