Service Oriented Architecture (SOA) | Web Services | Customer Relationship Management (CRM) | Application Lifecycle Management(ALM) | Unified Communications / Voice & Data Convergence | Voice Logging and Quality Assurance Recording | Application Integration | Embedded Application Development | Network Management | Change and Configuration Management

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Understanding the Impact of Change for Multiprotocol Label Switching Networks by Fluke Networks June 2008 - (Free Research) Many organizations are migrating to IP-based networking including Multiprotocol Label Switching to improve overall application performance through any-to-any connectivity and service prioritization. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Record, Evaluate, Monitor and Archive All Your Customer Interactions For your Cisco Switch by Teleformix. July 2008 - (Free Research) Call recording and review are the most effective and efficient ways to ensure your customers receive high quality treatment and accurate information. ECHO™ provides the vehicle for doing this. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Record, Evaluate, Monitor and Archive All Your Customer Interactions For Your Avaya Switch by Teleformix. July 2008 - (Free Research) ECHO™ provides the vehicle for focused customer experience management through real-time monitoring and agent performance evaluations. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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