Case Study: Unified Communications and Indiana University Medical Group by CDW Corporation - A Case Study - KnowledgeStorm Service Oriented Architecture SOA

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Case Study: Unified Communications and Indiana University Medical Group by CDW Corporation

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Published on: September 01, 2009
Type of content: CASE STUDY
Format: Unknown
Length: 2 pages
Price: FREE

Overview:
When outdated equipment and disparate systems were hampering in-house communications, customer service, and workflow, Indiana University Medical Group turned to CDW for a three-part Cisco solution. This solution included CallManager, Unified Contact Center Express, and Unity Unified Messaging. The benefits gained include an integrated communications system, improved customer service, access to call statistics, better internal workflow and shared workloads.

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